Terms & Conditions
1. Acceptance of Terms
By accessing and using icybaa.com.au (the "Website"), you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use this Website.
2. Product Information
icybaa.com.au offers wool-insulated cushions and bags. Product descriptions and images are provided for informational purposes only. We make every effort to accurately display the colours and features of our products, but we cannot guarantee that your device's display will accurately represent the actual product.
3. Ordering and Payment
a. Order Confirmation: Upon placing an order, you will receive an email confirming your order details. This email does not constitute acceptance of your order; it is a confirmation that we have received it.
b. Payment: All payments are processed securely through our payment gateway. Prices are in Australian dollars, and we reserve the right to change prices at any time without notice.
c. Cancellation: Orders may be canceled within 24 hours of placement. After this period, orders are considered final.
4. Shipping and Delivery
a. Shipping: We offer shipping via Australia Post. Shipping costs are calculated at checkout.
b. Delivery Times: Estimated delivery times are provided at checkout. While we make every effort to meet these estimates, actual delivery times may vary.
5. Returns and Exchanges
a. Return Policy: If you are not satisfied with your purchase, you may return it within 30 days of receiving the product for a refund or exchange. Please refer to our Returns Policy for detailed instructions.
b. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer service within 7 days of receiving the product.
6. Privacy Policy
Your privacy is important to us. We protect your personal information through secure processes and do not share your information with anyone.
7. Intellectual Property
All content on icybaa.com.au, including text, images, and logos, is the property of Woolly Comfort and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.
8. Limitation of Liability
Icy Baa is not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of our products or Website.
9. Changes to Terms
We reserve the right to update or modify these terms and conditions at any time without prior notice. Please review this page periodically for changes.
By using icybaa.com.au, you agree to be bound by the most current version of these terms and conditions.
Last updated: 22 November, 2023
If you have any questions or concerns, please contact us at info@icybaa.com.au.